Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order, you agree to the terms outlined below.

1. ORDER PROCESSING

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing times may vary for custom or special-order products.

2. SHIPPING METHODS AND TIMES

  • Shipping times are estimates and depend on product type, availability, and delivery location.
  • Standard shipping may take 3–10 business days for most products.
  • Expedited shipping options may be available at an additional cost.
  • Delivery timelines for live aquatic animals may be shorter or require special handling; customers will be notified with tracking and instructions.

3. SHIPPING COSTS

  • Shipping fees are calculated at checkout based on weight, dimensions, and delivery location.
  • Free shipping may be offered for orders exceeding a specified amount or as part of promotions.
  • Customers are responsible for all applicable taxes, duties, or customs fees for international orders.

4. HANDLING AND STORAGE

  • Live stock requires careful handling and timely delivery. Shipping delays beyond our control may affect live animal survival; the company is not responsible for loss caused by delayed delivery if the carrier is at fault.
  • Equipment and consumables should be stored according to instructions upon receipt to ensure safety and quality.

5. ORDER TRACKING

  • Once your order is shipped, tracking information will be provided via email.
  • Tracking numbers may take up to 24 hours to become active on carrier websites.

6. DAMAGED OR LOST SHIPMENTS

  • Customers must inspect shipments immediately upon arrival.
  • Damaged, defective, or missing items must be reported within 7 days of delivery.
  • Claims will require photos or other proof of damage/loss.
  • Replacement, refund, or store credit will be provided based on availability and circumstances.

7. INTERNATIONAL SHIPPING

  • International shipping may be subject to customs regulations and import restrictions.
  • Delivery times and shipping costs vary by destination.
  • Customers are responsible for customs clearance, duties, and taxes.

8. SHIPPING RESTRICTIONS

  • Certain live aquatic animals or products may not be shipped to specific regions due to local regulations.
  • Customers are responsible for ensuring compliance with local laws regarding the transport of aquaculture products.

9. CONTACT INFORMATION

For questions regarding shipping, delivery, or tracking:

  • Email: Beaconkoi@outlook.com