Terms of Service

These Terms of Service govern the purchase and use of aquaculture products, services, and information. By placing an order or using the services, you agree to these terms.

1. ACCEPTANCE OF TERMS

By using our products or services, you agree to comply with these Terms of Service. If you do not agree, do not use the products or services.

2. PRODUCTS AND SERVICES

  • All products (including live stock, feed, equipment, and consumables) are provided as described in the product listings.
  • Product availability, specifications, and pricing are subject to change without prior notice.
  • We make reasonable efforts to ensure product quality, but natural variations may occur, especially with live stock.

3. ORDERING AND PAYMENT

  • Orders can be placed through the available purchasing methods.
  • Payment must be made in full at the time of purchase.
  • All prices are listed in the applicable currency and include applicable taxes unless stated otherwise.

4. SHIPPING AND DELIVERY

  • Shipping and delivery timelines are estimates and not guaranteed.
  • Responsibility for proper handling and storage of products begins upon delivery.
  • Customers must inspect items upon delivery and report any damage, defects, or discrepancies within 7 days.

5. USE OF PRODUCTS

  • Live aquatic animals must be handled according to proper aquaculture practices.
  • The company is not responsible for losses caused by improper storage, handling, or care after delivery.
  • Equipment must be used according to manufacturer instructions to avoid damage or injury.

6. RETURN AND REFUND POLICY

  • All returns and refunds are subject to the Return & Refund Policy.
  • Customers should review the return policy carefully before making a purchase.

7. LIMITATION OF LIABILITY

  • To the maximum extent permitted by law, liability for any loss, damage, or injury arising from the use of products or services is limited to the purchase price of the product.
  • The company is not liable for indirect, incidental, or consequential damages.

8. CANCELLATION AND MODIFICATION OF ORDERS

  • Orders can be cancelled within 24 hours of placement.
  • Once an order is processed or shipped, cancellation may not be possible.
  • Changes to orders can be requested but are subject to approval.

9. INTELLECTUAL PROPERTY

  • All content, including product descriptions, images, and manuals, is owned by the company or its licensors.
  • No part of the content may be copied, reproduced, or used for commercial purposes without permission.

10. GOVERNING LAW

  • These Terms of Service are governed by the applicable laws of the country where the business is registered.
  • Any disputes will be handled in accordance with these laws.

11. POLICY CHANGES

  • Terms of Service may be updated at any time without prior notice.
  • The most current version applies from the “Last Updated” date.

12. CONTACT INFORMATION

For questions about Terms of Service:

  • Email: Beaconkoi@outlook.com

The team at Beaconkoi has a rich heritage in the Koi industry both commercially and as hobbyists. Our sole aim is your satisfaction and to ensure that we fulfill your expectations and more.

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